Terms and Conditions

(last updated 18.09.2026)

1. TERMS OF SERVICE

1.1 https://gg.bet/ (the "Website") is owned and operated by MJMotion Ltd. (the “Company”), registration number 2025-00817, a company registered in Saint Lucia with its official address at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia, licensed and regulated by the Tobique Gaming Commission and operates under License № 0000133.

Payment processing services are provided by Zenvorix Ltd a payment agent incorporated in Cyprus with company number HE 488321 and registered office at Kastorias, 5, Kato Polemidia, 4152, Limassol, Cyprus.

1.2 Unless stated otherwise, all references to "we," "us," and "our" in these Terms refer to the Company, while "player", "you," and "your" refer to the individual using our Website and agreeing to these Terms.

1.3 By creating an account on the Website, you enter into a legal agreement with us and agree to be bound by the following:

(a) these Terms and Conditions (“Terms”);

(b) our Privacy Policy;

(d) all other policies published on the Website, including but not limited to our Bonus Policy, Payment Policy, AML and KYC Policy, and Responsible Gambling Policy.

1.4 By registering and using the Website, you acknowledge that you have read, understood, and accepted these Terms in full.Each time you make a stake with us, you enter into a distinct agreement that includes these Terms. If you do not agree to all of these Terms, you are prohibited from creating an account or using any services provided on our Website. Continued use of the Website indicates your acceptance of these Terms.

1.5 We may amend these Terms from time to time. Any changes will take effect when the updated Terms are published on the Website. It is your responsibility to review the Terms periodically, and your continued use of the Website after changes are published constitutes your acceptance of the amended Terms.

1.6 Please note that online gambling may be restricted in certain jurisdictions. It is your responsibility to verify local regulations before accessing our website and services. The Website and its services are not intended for use by any individual or entity residing, located, or domiciled in any jurisdiction where such use is prohibited, restricted, or otherwise unauthorized, whether in whole or in part, under applicable laws, regulations, or rules.

2. REGULATORY REQUIREMENTS AND LIMITATIONS

2.1 To use the services on the Website, you must be at least 18 years old and comply with the legal age requirements applicable in your jurisdiction. By accepting these Terms, you confirm that you meet the age requirement. If you are under 18, you must immediately exit the Website.

2.2 The Company does not guarantee the legality of your use of the Website, especially if online gambling is prohibited, regulated, or unregulated in your jurisdiction. It is your sole responsibility to be aware of and comply with the laws regarding online gambling in your country at all times.

2.3 Please note that not all individuals are eligible to register for an account. Residents of the following countries (the "Excluded Jurisdictions"): Afghanistan, Canadian Provinces of New Brunswick and Ontario, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, Ukraine, the UK, the USA, Yemen, and Venezuela, are prohibited from opening accounts or depositing funds on the Website. We reserve the right to modify the list of Excluded Jurisdictions at our discretion without prior notice. Any updates to the list will be posted on the Website.

2.4 Players who reside in jurisdictions with restricted access to our services, but manage to register an account with our consent, may face limitations imposed by game providers. These restrictions may include, but are not limited to, the inability to access certain games. Players who choose to proceed under these conditions waive any claims against both the provider and us.

2.5 Players who access our services will be able to use any updates, new features, enhancements, software, and/or new websites added, all of which are subject to these Terms & Conditions, guidelines, codes of conduct, and license agreements. In the event of any conflicts between the applicable License Agreement for Services and the Terms & Conditions, we reserve the right to resolve them at our discretion.

2.6 The services, the Website, and any other websites controlled by us, along with the software, features, and system requirements, are subject to change at our sole discretion.

2.7 It is the sole responsibility of players to familiarize themselves with and agree to the rules of the games listed on the Website, as well as the service procedures, features, and guidelines, before taking any action on the Website.

2.8 If we cannot verify that a player has reached the Allowed Age (the minimum age of 18, or any higher age required in the player's jurisdiction), we have the right to suspend the player's account. If a player is below the Allowed Age at the time of performing transactions on the Website, we may take the following actions:

· your account will be closed;

· any funds deposited to the account will be refunded, and any transactions processed during that time will be deemed invalid;

· any stakes or bets made during that time will be returned to you;

· any winnings earned while the player was under the Allowed Age will be deemed void.

2.9 You are solely responsible for any taxes or duties payable on your winnings in your jurisdiction, and for reporting them to the relevant authorities.

3. ACCOUNT REGISTRATION, DELETION, RECOVERY.

3.1 To participate in gaming activities on the Website, players must register an account in their name and for their exclusive use ("Account"). During the registration process, players are required to provide their full name, date of birth, valid email address, physical address, and select a username. All mandatory information requested during registration must be provided.

3.2 You are required to provide any information we request to manage your account, confirm your identity, or verify the source of funds deposited. This may include, but is not limited to, a valid government-issued ID, proof of address, ownership verification, and transaction records for payment methods used, such as bank statements or credit/debit card records.

3.3 Requested documents and information must be submitted within 30 days of our request. Failure to comply may result in withheld payments and/or temporary account suspension. If the required documents are not provided within the given timeframe, we reserve the right to permanently close your account.

Verification is typically completed within 10 days after we receive all necessary documents. However, in certain cases, additional time and checks may be required.

3.4 Your account on the Website must be registered under your true and correct name. Only one account is permitted per individual, household/address, phone number/email, and IP address. The use of proxy servers or any form of IP masking to open an account is strictly prohibited.

3.5 Accounts created anonymously, through proxies, or under nominees are not allowed. Players are solely responsible for ensuring that all information provided is accurate, complete, and truthful. We reserve the right to reject any username we deem offensive or inappropriate at its discretion.

3.6 Any additional accounts created will be classified as "Duplicate Accounts." You are prohibited from attempting to register a Duplicate Account, including through false or alternative information. (otherwise referred to as a “Duplicate Account”):

· any funds credited to these accounts may be frozen and potentially forfeited;

· any actions carried out using a Duplicate Account will be deemed invalid;

· the Duplicate Account will be permanently closed with no possibility of reinstatement.

3.7 The player is prohibited from transferring or selling their accounts to another person. This prohibition includes the transfer of any assets of value of any kind, such as however not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes, but is not limited to, the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

3.8 We are not liable for the actions of players who neglect their responsibility to verify if participating in online gambling poses any legal risks.

3.9 The players are responsible for keeping their account information accurate and up to date. If there are any changes to registration details, you must notify us immediately.

3.10 We may conduct background checks on players at any time without notice to prevent fraud. Players may need to provide personal information for verification, including identity, gaming activity, and financial transactions. Third parties may assist if necessary. Suspected fraudulent activity may result in account suspension, withdrawal restrictions, and loss of bonuses. If verification fails or is refused, the account may be closed, and funds withheld.

3.11 We may also require you to complete video verification to confirm your identity for the purpose of account verification and/or to confirm a deposit. We may withhold access to your account, a deposit or a withdrawal until such verification has been satisfactorily completed.

3.12 We may screen you against sanctions lists and politically exposed person (PEP) databases and carry out enhanced due diligence at any time. Where you are identified as a PEP or a sanctions match, or where enhanced checks are not satisfactorily completed, we may apply additional monitoring or restrictions, decline transactions, or suspend or close your account, as required by applicable law and our AML obligations.

3.13 You are responsible for keeping your username, password and other login credentials confidential and for all activity carried out under your credentials, except to the extent caused by our fault. You must not disclose your credentials to, or allow their use by, any other person, and you must notify us immediately if you suspect that your account has been accessed without your authorisation or that your credentials have been compromised.

3.14 Players are required to immediately report any errors or inaccuracies related to their account as soon as they become aware of them. Any such report, and any request to change your account details, is handled only through our secure live chat, following identity verification.

3.15 You may request to close your account at any time by contacting customer support. However, the following conditions apply:

· Before closing your account, we recommend that you withdraw any remaining balance and ensure there are no pending withdrawal requests; where a balance remains, it will be returned to you as set out below.

· If you choose to close your account while it has a positive balance and/or pending withdrawals, the remaining balance of your account will be returned to you using an available payment method, subject to completion of identity verification and to any outstanding wagering requirements attached to bonus funds.

3.16 You may at Your own discretion choose to self-exclude Yourself from playing any games on the Website for an indefinite period of time. In order to do so, You need to contact our Support Service. Until You receive a formal confirmation from us acknowledging that Your account has been successfully blocked, You remain solely responsible for any transactions conducted through Your Account from the moment Your request is submitted until its actual execution. Once Your self-exclusion has been confirmed, no new deposits or bets shall be accepted on Your Account, though You shall remain entitled to withdraw Your account balance. Should You wish to reopen Your Account, You will be able to do so following a 24 (twenty-four) hour cool-off period before You may resume playing games by contacting Support Service. Once Your Account is re-opened in accordance with the procedure described herein, You shall be responsible for any losses that ensue thereafter as a result of Your continued use of Your Account and shall in no case be refunded by us.

3.17 You may at Your own discretion choose to terminate Your account. After such request, no Account may be reopened or reactivated, and any attempt to open a new account thereafter will be regarded as a breach of these Terms. Any deposits made through such circumvented accounts shall not be reimbursed automatically, and any winnings derived therefrom may be withheld. Once your account is terminated, we are legally required to retain certain personal data for the period established by applicable law. Further information on the applicable retention periods and how your data is stored can be found in our Privacy Notice.

3.18 Permanent account blocking is exclusively available to customers who are diagnosed with or exhibit any symptoms of gambling addiction. Such customers should contact our Customer Support team to request this service. Following a thorough review and approval of Your request, which shall be processed as soon as reasonably practicable, the account will be permanently blocked and any existing funds shall be remitted to the customer. Any attempt to open a new account thereafter will be regarded as a breach of these Terms.

3.19 We may request proof of your source of funds, including information about your salary or occupation supported by documents such as bank statements, to confirm that you have sufficient lawful funds for your gambling activity.

4. DORMANT ACCOUNTPOLICY

4.1 Dormant Accountisan account that is considered dormant if no transactions (deposits, withdrawals, or bets) have been made for a continuous period of 6 months.

4.2 Before an account is classified as dormant, we will make reasonable efforts to contact the account holder via written correspondence, including email notifications. The notice will clearly outline the dormant account policy.

4.3 We will provide at least 14 days’ written notice by e-mail before an account is officially deemed dormant.

5. ACCOUNT BALANCE, DEPOSIT, WITHDRAWING FUNDS

5.1 By opening an account on the Website, you agree that all financial transactions related to your account may be processed by the Company, its designated payment system operator, or an authorized third party acting on behalf of the Company.

5.2 To participate in gambling activities on the Website, players must make at least one real-money deposit, which will be used for future bets. Deposit and withdrawal methods available on the site may change, and associated fees, procedures, and terms vary depending on the selected payment option. Deposits into Player Accounts can only be made directly through our Website.

5.3 The Website minimum deposit is €5.

5.4 By depositing funds, you authorize the Company to deduct any applicable fines or fees related to your activity, as outlined in the Terms or required by law. You also agree not to initiate chargebacks or reverse transactions and accept responsibility for reimbursing the Company for any costs incurred due to such actions.

5.5 The balance in your account is not equivalent to a bank account and is not insured, backed by assets, or guaranteed in any way. Deposited or active funds do not accrue interest.

5.6 By using the services, you waive any right to initiate chargebacks or payment reversals. Any attempt to do so may result in liability for any associated damages or costs incurred by the Company, which you will be required to reimburse.

5.7 Currency conversion is not available on the site. This means that if you deposit funds in a specific currency, you can only access games that support that currency; games requiring a different currency will be unavailable. Should you wish to change your account currency, you must contact the Customer Support team using the feedback form. Ignoring this rule may be considered a violation of these Terms and will be dealt with in accordance with clause 3.6 (Duplicate Accounts) of this agreement.

5.8 Whenever a new deposit is made into a Player Account, we reserve the right to request further personal details and apply additional verification measures to confirm the player's identity.

5.9 Refund policy

5.9.1 You acknowledge that the Company generally does not refund funds deposited into your account. Refunds may only be considered under exceptional circumstances, such as technical issues with the Website or payment instruments.

5.9.2 Once a deposit—or any associated bonus—has been used to place a bet, it becomes ineligible for a refund.

5.9.3 To request a refund, you must contact our customer support within 24 hours of the relevant transaction. We aim to respond to your inquiry within 10 business days. Please note that any refund is provided solely at our discretion.

5.9.4 We reserve the right to withhold any refund or reverse a transaction until we have satisfactorily verified your identity. Should we request additional documentation (such as a valid ID, proof of address, and proof of ownership of the payment method), you must provide it within 30 days. Failure to supply the required documentation will result in the refund not being processed, the closure of your Player Account, and forfeiture of all funds held therein. This decision is final and not subject to appeal.

5.9.5 If your account was funded using a credit card, we reserve the right to issue refunds on withdrawal requests only up to the total amount deposited via that credit card, offset against your previous purchases.

5.9.6 In all cases where a refund is granted, any bonuses and winnings in your account balance will be deducted before calculating the final refund amount.

5.10 Withdrawing funds

5.10.1 Withdrawals are exclusively processed through the Website by submitting an official withdrawal notice, and are subject to predetermined weekly and monthly limits. Withdrawal requests made via phone, email or live chat will not be accepted.

5.10.2 To withdraw your winnings, you must submit a valid withdrawal request, which we will process in accordance with our withdrawal rules detailed in the Terms.

Users must: (a) Be registered with an active account; (b) Have fulfilled any requests from the Company regarding their account operation, including providing necessary information and documents for KYC verification or other due diligence requirements; (c) Have adhered to our Terms and Conditions, including turnover and rollover requirements, along with our policies and applicable laws and regulations, in order to withdraw funds from their account.

5.10.3 A minimum rollover of one time (1x) your deposit is required before any withdrawal can be processed. If the total amount you have staked is less than two times (2x) your deposit, we reserve the right to deduct an administrative fee of 20% of the amount you are attempting to withdraw, subject to a minimum of USD 0.50 (or the equivalent in your account currency), to cover payment-processing costs. Bets on sports at odds lower than 1.5, and casino bets placed with minimal or no risk, do not count towards this rollover.

5.10.4 The processing time for withdrawal requests varies depending on the procedures required to comply with regulatory standards and the Company’s internal regulations. The timeframes and manner of processing are determined by the Company on a case-by-case basis for each transaction. These measures are necessary to ensure the security and integrity of all transactions. Additional checks may be carried out within non-fixed timeframes and are necessary to confirm all details.

5.10.5 By using our services, you acknowledge that the Company reserves the right to cancel any withdrawal if there is suspicion of fraud, collusion, or illegal activity. Should you be found engaging in unlawful activities, collusion, or any other fraudulent behaviour, your withdrawal and any associated bonus funds may be rejected.

5.10.6 While we aim to honor your preferred payment method, we cannot guarantee its use. Consequently, the Company may process your withdrawal using an alternative payment system if necessary.

5.10.7 The Company reserves the right to restrict or reject a withdrawal request if:

· the withdrawal request appears to be directed to a person or wallet/account other than the User's own wallet/account;

· it seems to be linked to an account in a Restricted Jurisdiction;

· any suspicious or potentially illegal activity is detected related to the User's account;

· any activity is identified that we consider to be in violation of, or likely to violate, our Terms and Conditions (including our policies) in relation to the User's account.

6. BONUSES ANDPROMOTIONS

6.1 We may periodically provide promotional incentives—such as bonus funds, free spins, loyalty points, and other special offers (collectively referred to as "bonuses" or "promotions")—to our customers. Some of these promotions require a minimum deposit ("associated deposit") for eligibility. Please note that each promotion comes with its own set of terms and conditions, which are available in the relevant sections of our Website. In the event of any discrepancies, the specific promotion terms shall override these general Terms and Conditions.

6.2 Each bonus offer is limited to one per individual, family, household, telephone number, device (including shared devices like those in public or workplace environment) and IP address.

6.3 We reserve the exclusive right to deny any bonus, cancel bonus offers, or suspend and/or permanently ban any customer or group from participating in our promotions at our sole discretion. In any dispute regarding promotions—including issues related to eligibility, usage, abuse, fairness, calculation of winnings, and wagering requirements—our decision shall be final.

6.4 Residents of any Excluded Jurisdictions are not permitted to register or participate in any promotions.

6.5 All bonuses are subject to a wagering requirement, meaning you must wager a specified multiple of either the bonus amount, the bonus combined with the associated deposit, or the winnings generated from the promotion—depending on the terms of the specific promotion—before you can withdraw any winnings.

6.6 By accepting any Bonus or participating in a Promotion on the Website, you agree to comply with the specific terms and conditions attached to that offer. You also acknowledge that all wagers must be placed using cash funds before any bonus funds may be used. We reserve the right to revoke or modify any Bonus or Promotion at any time.

6.7 When you place a bet, funds are drawn first from your Cash Balance, and only once your Cash Balance is fully used will your Bonus Balance be used. Bonus funds and any winnings derived from them cannot be withdrawn until the applicable wagering requirements have been met.

6.8 Unless the terms of the specific promotion state otherwise, the wagering requirements must be met within 10 days for casino bonuses and 30 days for sports bonuses from the time the bonus is received. If the time limit expires, both the bonus and any winnings derived from it will be forfeited.

6.9 Any attempt to withdraw funds before meeting the wagering requirements will result in the forfeiture of the bonus balance and all associated winnings.

6.10 Once the wagering conditions are fully satisfied, the bonus funds and any resulting winnings will be transferred to your Cash Balance and become available for withdrawal according to our rules.

6.11 All withdrawal requests are subject to an audit, gameplay review, and account verification process.

6.12 Our bonuses are intended solely for entertainment. If bonuses or deposits are not used for casual betting or playing as intended, such misuse will be considered a breach of these Terms.

6.13 If you engage in any abuse, fraud, or manipulation of our promotions, it will be considered a violation of these Terms. In such cases, and in addition to other available remedies, we reserve the right to cancel all promotions you have participated in, nullify and confiscate any winnings derived from them, and bar you from future promotional offers.

7. BET & GAMBLING

7.1 Before placing a bet, please verify that all bet details are accurate, as it is your responsibility to do so. Once a bet is confirmed, it cannot be canceled without our written approval. Should any disputes arise regarding a bet or its associated winnings, the Company’s decision shall be final and non-negotiable.

7.2 After a bet is placed, cancellation is not possible. We reserve the right, at our sole discretion, to reject any bet or cancel any bet that has already been placed.

7.3 By using the Website, you acknowledge that game outcomes are determined by a Random Number Generator and agree to accept those results. In the event of any discrepancy between the result displayed on your screen and the result recorded by the game server, the server's result will prevail. Our records will serve as the sole and conclusive evidence in establishing the details and outcomes of your gambling activities.

7.4 We are not liable for any losses or damages that may occur as a result of gambling.

7.5 If you experience an unexpected loss of connection during a game, you must resume the unfinished round upon your next login. A refund may be provided at our discretion if the round cannot be completed.

7.6 Bets will only be canceled and credited back to your account in cases of a system error, and this will be done at our sole discretion.

7.7 Where a bet is accepted, or a payment or winnings are credited, in error - including a mispriced or misstated wager, a data-input or software error, or an incorrect winnings amount - we are not obliged to honour it. You must notify us of the error as soon as you become aware of it, and you agree to return any amount credited to you as a result of the error.

8. FRAUDULENT AND ILLEGAL ACTIVITY

8.1 The Website is intended solely for personal entertainment purposes. The following activities are strictly forbidden and will be considered a serious violation of these Terms and Conditions:

· Utilizing the Website for commercial purposes or acting on behalf of another person or entity.

· Engaging in fraudulent actions, including but not limited to using unauthorized credit/debit cards, payment methods, or funds, as well as initiating chargebacks or payment disputes.

· Exploiting software errors, system vulnerabilities, or other unfair advantages, including the use of software or devices to manipulate or influence bet outcomes.

· Collaborating with other players or third parties for unfair advantage, including sharing information, playing on behalf of others, or coordinating actions.

· Implementing betting strategies designed to circumvent risk, such as zero-margin bets, minimal-risk wagers, hedge betting, or any other method deemed by us to exploit the system unfairly.

· Participating in money laundering, terrorist financing, or any other illegal activity.

· Threatening, harassing, or engaging in abusive behaviour towards other players or our staff.

· Attempting to disrupt, gain unauthorized access to, or interfere with the Website, its servers, or any related databases, as well as trying to bypass our security measures.

· Attempting to copy, reverse engineer, decompile, modify, or extract source code or any other proprietary information from the software associated with the Website. This includes efforts to remove or obscure copyright notices or use the software for purposes other than personal entertainment.

· Trying to sell, transfer, or assign your account to another person, as well as acquiring accounts from other players.

8.2 To minimize potential risks, we will take all necessary measures to detect and prevent fraudulent activities and identify those responsible. The Company bears no responsibility for claims from players who violate the Terms of Service by engaging in cheating, collusion, fraud, or any other illicit actions.

8.3 By using our Services, you agree to fully cooperate with the Company, relevant authorities, and any third parties affected by your misconduct if you are found to be involved in or promoting criminal activities.

8.4 Players are strictly prohibited from using the Website for defamatory purposes or engaging in any form of violent, abusive, or offensive behaviour. This includes, but is not limited to, harassment, racial slurs, obscene language, sexism, discrimination, or any other inappropriate speech when interacting with other players via chat or with our staff.

8.5 If you suspect or experience criminal behaviour, you are required to report the incident as soon as possible via email.

8.6 Any form of tampering with the Website or its content is strictly prohibited. This includes, but is not limited to, cyber-attacks, unauthorized modifications, or spam-related activities.

8.7 The Website and its services are intended solely for personal entertainment. Players are not permitted to replicate, copy, or reproduce any part of the Website or its content without explicit authorization.

8.8 Players are strictly prohibited from using graphic editors (such as Photoshop, Illustrator, or any other image-manipulation software) or any other tools, methods, or technologies to alter, forge, fabricate, or falsify documents, images, screenshots, or any other information submitted to us for verification, identification, or any other purpose. This includes, but is not limited to, attempts to conceal identity, manipulate personal details, circumvent geographical restrictions, bypass verification checks, or deceive our staff or systems in any way.

8.9 Where you breach these Terms, we may (but are not obliged to) notify you of the breach, suspend or close your account, void any affected bets or transactions, and withhold or forfeit any bonuses and any winnings derived from the breach. Funds that you have legitimately deposited will be returned to you except where the law, our AML obligations, or established fraud require otherwise. These remedies are in addition to any other rights available to us under these Terms or at law.

9. LIMITATIONS OF LIABILITY

9.1 By using the Company's services, you acknowledge and agree that the Company has no responsibility or control over how you utilize the software. Your decision to use the services is entirely at your own risk, and you accept all potential risks associated with such use.

9.2 By accessing the Website and participating in the online gambling activities, you do so at your own risk. The Website and its services are provided "as is" without any warranties or guarantees.

9.3 The Company shall not be held liable for any agreements, illegal actions, negligence, damages, or losses of any kind, including but not limited to the loss of data, income, reputation, or any other unforeseen losses.

9.4 By using the Website and engaging in online gambling activities, you acknowledge the risks involved and understand the possibility of losing money. The services and games provided on the Website are offered without any express or implied warranties regarding their quality, fitness for a particular purpose, merchantability, accuracy, completeness, or compliance with applicable laws and regulations in any jurisdiction. Any damage or loss incurred while using the Website or our Services is solely at your own risk, and you agree to waive any claims for compensation in relation to such losses.

9.5 Neither the Company, nor the software provider, nor any of our affiliates or connected parties will be held liable for any losses, expenses, or harm that may result from the following:

· Errors made by you, such as entering incorrect information;

· Fraudulent, false, or misleading activities;

· The Company's decision to refuse your deposit, not open your account, or suspend or close your account;

· Delays in receiving or accepting a deposit, or holding your withdrawal while completing identity and other checks;

· Using your account for purposes deemed illegal under applicable laws;

· Transactions conducted after entering the correct username and password;

· Unauthorized use of data associated with you or your account;

· Inability to access the Website for any reason;

· Actions or transactions performed by a third party using your username and password;

· Poor quality or lack of access to the Website;

· Circumstances beyond the Company’s control, including issues with equipment, software, data transfer systems, telecommunication methods, or your internet service provider;

· Losses due to incorrect functioning of the connection you or any third party uses to transfer data;

· Failure to receive any electronic communications;

· Government actions or force majeure circumstances;

· Participation in gaming or betting activities deemed illegal under the laws of your country of residence;

· Errors, omissions, bugs, or issues in the Website or the software used;

· Any direct or indirect consequences resulting from your breach of the Terms.

9.6 Nothing in this section excludes or limits our liability for fraud or fraudulent misrepresentation, for wilful misconduct, or for any liability that cannot lawfully be excluded or limited under applicable law. Nothing in these Terms affects your right to the balance correctly credited to your account and to any winnings legitimately due to you.

10. RESPONSIBLE GAMBLING

10.1 We are committed to responsible gambling. Our services are available only to persons aged 18 or over, and you must not allow any person under the age of 18 to access your account.

10.2 You may set the following controls at any time by contacting our customer support team: (a) a deposit limit (per day, week or month); (b) a loss limit over a chosen period; and (c) a session or time limit. A request to reduce a limit takes effect immediately, while a request to increase or remove a limit takes effect only after a cooling-off period.

10.3 Self-exclusion and permanent account blocking are dealt with in Section 3 of these Terms. Further detail on responsible-gambling measures and support resources is set out in our Responsible Gambling Policy, which forms part of these Terms.

11. COMPLAINTS AND DISPUTES

11.1 All disputes or claims must be submitted within 7 business days from the date the issue arises. Any dispute or claim submitted after this period will be considered void.

11.2 If you have a complaint, please contact our customer support first, through any available channel, so that our team can try to resolve it. Most issues are resolved at this stage.

If your complaint is not resolved by our support team, you may submit a formal complaint by email [email protected] as soon as possible and provide all necessary documents, materials, and information required for proper review. The Company will investigate the matter and aims to provide a final response within 30 business days of receiving the complaint; where a matter requires longer, we will keep you informed and provide an expected timeframe.

If you remain dissatisfied with our final response, you may refer the matter to our independent Alternative Dispute Resolution (ADR) provider, free of charge. The ADR provider will consider the dispute impartially.

The Tobique Gaming Commission does not resolve individual player disputes. You should contact the Commission only where you believe the Company is in breach of the terms of its licence. Nothing in this section affects the governing law and jurisdiction set out below.

11.3 In case of a dispute, server data will prevail over any personal records or data output from a player's device. If there is any discrepancy between the server data and a player's personal device, the result recorded on the Company’s server will be used as the final basis for resolving the claim.

11.4 If a dispute cannot be resolved through direct mediation between the Player and the Company, and legal action is required, any legal claim or dispute arising under or in connection with the Terms or your use of the Website shall be settled in accordance with the laws of Tobique.

11.5 The parties acknowledge that any disagreement, dispute, or claim related to these Terms, including but not limited to their breach, termination, or validity, shall fall under the sole jurisdiction of the courts of Tobique. We disclaim any liability under the laws of any other jurisdiction. By accepting these Terms, you expressly consent to the exclusive jurisdiction of the courts of Tobique as stipulated herein.

12. NOTICE

12.1 By using our services, you agree to receive communications from us electronically. We may send messages via email or post announcements on the Website. It is your responsibility to provide accurate and up-to-date contact details, as the Company is not liable for any missed communications due to incorrect information. All electronic correspondence shall be deemed "written" and considered received within five (5) business days of dispatch. While the Company reserves the right to communicate in writing, it is not obligated to do so. For any inquiries regarding the Website or these Terms, please contact us at: [email protected]. The Terms & Conditions, along with all related notices and documents, were originally drafted in English. In the event of any discrepancies or misinterpretations due to translation into other languages, the English version shall take precedence in resolving any claims or disputes.

12.2 A waiver of any provision within these Terms & Conditions shall only be considered valid if provided in written form and shall apply solely to the specific instance in question, without extending to any future breaches.

12.3 These Terms & Conditions represent the sole binding agreement governing your use of the Website and Services, superseding any prior understandings or communications.

12.4 Unless expressly stated otherwise, these Terms & Conditions do not grant any rights or benefits to third parties.

12.5 Nothing in these Terms & Conditions shall be construed as creating any fiduciary duty, partnership, or agency relationship between you and us.

12.6 The Website may contain links to third-party websites. Those links are provided for your convenience and information only. We do not control, endorse, or accept responsibility for the content, accuracy or availability of any third-party website.